1. Introduction

Welcome to Feel The Frame ("we," "us," or "our"). We are a commercial video production studio, founded by Hammam Alashi, where our passion lies in crafting emotionally resonant videos that connect, convert, and drive results. This Privacy Policy explains how we collect, use, disclose, and secure your personal data when you interact with our website or engage our services.

2. What We Collect

a. Personal & Contact Data

• Provided by you: name, email, phone number, job title, business name—typically through Project Inquiry forms like "Let's Talk."

b. Usage & Technical Data

• Automatically collected via analytics tools: IP address, browser information, device type, pages visited, duration on pages (helpline: “Optimize your marketing with video”, “Our Story”, “Our Process”, “Services”).

c. Project & Media Data

• Any media files (videos, images, audio) or creative materials you share with us for production purposes.

d. Engagement & Communications

• Emails, messages, project feedback—used for refining the creative process and aligning with your brand vision.

e. Marketing Preferences

• Whether you opt in to hear about updates, case studies, or new services.

3. Why We Use Your Data

• To build meaningful creative partnerships, understanding your brand’s emotional core—just as our tagline says, “Marketing is all about emotions.”
• To deliver services: from commercials and corporate videos to social content.
• To respond to your project inquiries quickly and personally.
• To improve our site and user experience, using insights from user behavior on key pages like "Our Work" or "Our Process."
• For marketing, only if you've opted in.
• To ensure technical and legal compliance, including billing and dispute resolution.

4. How We Share Your Data

We may share your data with:

• Service Providers:
  • Webflow (hosting, site performance),
  • Analytics tools (e.g. Google Analytics),
  • Email or communication platforms,
  • Payment processors if applicable.
• Legal or Safety Obligations:
  • When required by law or to protect our rights or those of our clients.

All third parties are contractually required to maintain confidentiality and employ robust data protection measures.

5. Cookies & Tracking Technologies

Our site may use cookies, embedded videos, or tracking pixels to enhance functionality, monitor visitor engagement (e.g., on “Our Story”, “Our Mission”, “Our Promise” pages), and improve marketing effectiveness. You can control your preferences through your browser settings.

6. Data Retention

• Creative Assets & Project Data:
  • Retained only as long as needed to complete and deliver your project.
  • If agreed to use your media for marketing, retained until you request its removal (e.g., showcasing "Xbox Series X Halo Limited Edition Advertisement").
• Analytics & Administrative Data:
  • Stored for reporting, website improvements, and legal requirements—typically up to 24 months.

7. Data Security

We implement industry-standard safeguards—secure servers, encrypted communications, and limited access—to protect your data. While we strive for robust security, please recognize no system is impervious to risk.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccuracies.
• Request deletion.
• Withdraw consent (e.g., stop marketing communications).
• Lodge complaints with data protection authorities.

To exercise these rights, contact us via our website's “Let’s Talk” form or use the email provided on site.

9. Minors

Our services are intended for individuals 16 years or older. We do not knowingly collect data from anyone under 13. If we inadvertently receive information from someone under 13, we will delete it promptly upon notification.

10. Policy Updates

We may update this Privacy Policy to reflect new practices or legal requirements. The revised effective date will be posted here. Significant amendments may also be communicated via email or website notification.

11. Contact Us

If you have any questions, concerns, or requests regarding your data or this policy, please reach out:

Feel The Frame
Via our "Let’s Talk" form (best way), or by email at: [Your Contact Email].